At Sole Sisters Boutique, it's our goal to get orders shipped to you in a timely manner. All orders will ship out within 1-3 business days (unless the item is a pre-order; pre-order items have the expected ship date listed in the product description). Once your order has shipped, you will receive a shipping confirmation email that will include a tracking number. Please allow up to 24 hours for your tracking number to start working.
Please note, once we've handed off your order to the USPS, we are no longer responsible for your package. If you have questions about the location of your package while in transit, please contact the USPS at www.usps.com or call 1-800-ASK-USPS. In addition, we are not responsible for packages that have been marked "delivered" by the USPS. Please be sure you are shipping to a secure location. Please make sure you enter correct shipping information. We are not responsible for wrong information entered.
If you would like and upgrade on your shipping service, there is a minimal charge. After an order is processed and shipped out, please allow (5-7) business days for your package to arrive.
At Sole Sisters Boutique, it is very important to us to make sure our loyal customers are happy! It is our top-priority to provide professional and excellent customer service. We want to do our best to ensure you are satisfied with your shopping experience. We understand that sometimes things don't work out and it is our pleasure to assist you with returning your merchandise.
Guidelines for Returning an Item
As soon as you receive your order, please check it over. If you think you've received a defective item, we must be contacted within 3 business days from receipt of your order. After the 3 days, there is nothing we can offer you.
Sometimes, mistakes happen. If you were sent incorrect items, or are missing items from your order, please contact us as soon as possible so we can make things right.
Contact us at: Dianne@shopsolesistersrochester.com*Please indicate in subject heading of emails (Defective Item, Incorrect Item, Missing Items) to ensure we are processing inquiries right away.Return items If you are not satisfied with an item, we are happy to offer a return within 10 calendar days of receiving your order. Please plan accordingly to make sure your package is postmarked to us in the 10 day window. Items must be in their original condition and still have tags attached (if item arrived with tags), and remain unwashed, unworn, free of odors, animal hair, and no sign of damage by you. If items do not follow this criteria, you will not be issued a refund and will be responsible for shipping charges if you want items sent back to you, no exceptions.
After 10 day time period, no returns will be accepted, no exceptions.
Once we receive returns, they will be processed within 3-6 business days. You will then be given a refund in the amount of the item minus the shipping charges in the form of STORE CREDIT, we do not offer refunds. We are not responsible for any shipping costs, the customer is responsible for all shippingcosts.
If you make a purchase in the store, you may return item(s) to the store. 10 days/tags attached.
Items that were purchased as a gift (in store only) will receive a gift receipt and items may be returned with tags attached and receive store credit only.
If you make a purchase online, you may bring the item(s) back to the store for store credit or mail it back to us and a store credit will be issued to you.
In order to process a return, please email us with your order number, item returning, and reason for return, put RETURN in the subject heading in the message to process your return quickly. Return item with packing slip.
When selecting local pickup at checkout, it means your item is at the store. Returns follow the 10 day window of when the order was placed, not when the item is picked up.
Sale items are not subject for returns and are final sale.
All jewelry items are final sale.
All accessories are final sale.
Due to hygienic purposes, all undergarments are final sale.
Seasonal items are final sale.
Shoes: Shoes must be returned in their original shoe box. In addition, the shoe box must be placed inside of a mailing envelope, or inside of another box, so that no shipping labels are attached directly to the shoe box. If original shoe box is damaged or shoe shows wear, it is not subject for a return.
Please note that colors may vary due to computer monitor resolutions, photography lenses, and indoor/outdoor lighting. Clothing patterns may also vary. These do not qualify as defects and customer is responsible for return shipping.
If you have any questions or encounter any difficulties during the return process, please don't hesitate to reach out to our customer support team via email at Dianne@shopsolesistersrochester.com
Cancellation / Return / Exchange Policy
Changing or Canceling Your Order
If for any reason you need to change or cancel your order. We get it, sometimes things happen, and you need to change or cancel your order. If this is so, you must contact us immediately! You can contact us at Dianne@shopsolesistersrochester.com. We strive to provide fast shipping, and therefore, we process and ship out orders as quickly as possible! If your order has already been processed, we will be unable to make any changes to your order.
Exchanges: We do not offer exchanges for online orders because we can't guarantee the size you need will be in stock by the time we get your return back, but if available, we will make our best effort to accommodate.